Privacy Policy

1. Data Controller:

a) Representative: ESPORTS DE NEU SOLDEU-INCLES, SA. with registered office at Carretera General, s/n (edifici d’ENSISA), AD100 Tarter (Principality of Andorra) and Tax Registry number S-700159-E (hereinafter “ENSISA”).

b) Representative of the Data Controller in the European: If you belong to the European Union, the EU representative is Compliance Gap Mitigation, SL.>

c) Data Protection Officer: ESISA wishes to inform you that, for any question related to data protection, you can contact your Data Protection Officer via the email

2. File declaring conformity with Andorran legislation in the Data Protection Agency of the Principality of Andorra:

In compliance with the requirements of Law 15/2003, of 18 December, Qualified Law for the Protection of Personal Data (hereinafter, “LQDP”), and with the regulations that develop it, ENSISA wishes to inform you that any personal data that you provide to ENSISA will become part of the corresponding files owned by ENSISA duly registered with the Data Protection Agency of the Principality of Andorra.

3. Provisions relating to the processing of personal data of minors and/or third parties:

3.1. The personal data of another person cannot be used. However, in the event that this is justifiable, the person providing the personal data assumes the responsibility of informing the owner of the data in advance of all that is provided for in this privacy policy.

3.2. In the event of the processing of personal data of a minor, they must guarantee ENSISA that they are authorized by their parental authority or guardianship for ENSISA to process the said personal data in accordance with what is established in this privacy policy. Similarly, in the event of the processing of personal data of a person who has limited rights, this person must guarantee ENSISA that they are authorized by their guardian or custodian to allow ENSISA to process said personal data in accordance with the provisions of this privacy policy.

4. Purposes of processing, legal basis of processing, and period of preservation of personal data:

4.1. Purposes of the processing:

ENSISA may process your personal data for the purposes described below:

  1. Contact and customer service: ENSISA will collect and process your personal data by means of the telephone number and contact email indicated both on this website and in the aforementioned Privacy Policy, the contact form on the website, and the customer service or social networks, in order to properly manage your requests for information or exercise of rights, and your queries or complaints;

Personal data requested: name, surname, email, and telephone number.

  1. Analysis of use, operation, and improvement of the web: ENSISA will collect and process your personal data, using cookies and other tracking technologies that ENSISA places on your device, always taking into account the indications of your consent, in order to improve your experience and our services by analysing your browsing and how you interact with us on the web;

Personal data requested: IP address, type of device with which you access the web, time spent on the web, previously visited web page, etc.

  1. Exercising your rights: ENSISA will process your contact details to authenticate, as far as possible, the validity of requests for the exercise of rights (see Section 6 of this privacy policy) and to notify you of any security breaches, which may pose a high risk to your rights and freedoms.

Personal data requested: name, surname, copy of passport or DNI/NIE, telephone number and email.

4.2. Legal basis of the processing:

Your personal data may be processed in accordance with one or more of the following legal bases:

  1. The informed consent that you express when contacting us through your telephone number and e-mails that this website makes available to you, together with our legitimate interest in attending to your request, consultation, notification, or complaint;
  1. The express consent you give us to allow us to download to the device with which you access this website the cookies (cookies and other tracking technologies) that are not necessary for the proper functioning of the website; and
  1. Compliance with legal obligations that ENSISA must comply with as the Data Controller.

4.3. Data preservation period:

In general, your personal data will be kept for the period necessary to achieve the purposes set out in this privacy policy. Subsequently, your personal data will be kept for as long as it takes for any legal responsibilities arising from the processing in question to pass, in accordance with applicable law. Once this period has elapsed, all personal data of users and/or customers will be deleted.

5. Recipients, including service providers, and transfers to third countries or international organizations (international transfers):

5.1. In the event that it is necessary in order to achieve the aforementioned purposes, your personal data may be communicated to the following recipients:

  1. ENSISA service providers who must process your personal data in relation to the purpose in question, which they will do according to ENSISA's instructions, and in accordance with this privacy policy, and any appropriate security and confidentiality measures established by this entity;
  1. Third parties unrelated to ENSISA, if ENSISA identifies, in good faith, the need to carry out the communication in question for the purposes of: (1) complying with any applicable law, regulation, legal procedure, or governmental requirement that is enforceable; and/or (2) detecting, preventing, or otherwise addressing fraud, security, or technical issues; including investigating possible violations, and>
  1. Competent Public Administrations, in the cases provided for in Law and for the purposes defined therein.

5.2. ENSISA does not undertake international transfers of personal data in accordance with the provisions of the General Data Protection Regulation of the European Union (hereinafter, “GDPR”).


6. Rights in relation to your personal data:

In compliance with the LQPD, and the regulations that develop it, ENSISA wishes to inform you that, in order to exercise your rights of access, rectification, and deletion of your personal data, recognized in the aforementioned regulations, you must send a written and signed communication to the email address, and to which a copy of your passport or other national identity document must be attached.

On the other hand, in accordance with the GDPR, if you are in the European Union, in addition to the above rights, you may also exercise the following rights:

  • right to limitation of processing, right to data portability, right to object to processing;
  • in those cases where the processing is based on your consent, your right to withdraw your consent without this affecting the lawfulness of the processing of such data based on the consent prior to its withdrawal; and
  • the right to lodge a complaint with a European Union supervisory authority in the field of data protection.

<>You may exercise the above rights by sending a written and signed communication to the email address<, to which you must attach a copy of your passport or other national identity document.


You can also obtain additional information about your rights by contacting a data protection supervisory authority.>

7. Security:

ENSISA guarantees that the processing of your personal data is subject to the strictest confidentiality, and that the necessary measures have been established, both technical and organizational, to ensure the security of your personal data and prevent its alteration, misuse, loss, theft, and unauthorized processing and/or access.

8. Changes to the Privacy Policy:

This privacy policy is subject to periodic changes in accordance with applicable law at all times; in order to keep track of them, we recommend that you consult this privacy policy frequently.

Latest version: 28 April 2021